CML
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Ticket Information
Department
Contact Name
Ticket Record Type
Email
Subject
Description
Status
Enterprise Client
Client Wonback
Case Record Type
Case Resolution Date
Case Communication Stage
Website
Additional Information
Due Date
Priority
Channel
Builder Request Type
Builder Request Status
Recurly Status
Support Request Type
Support Request Subtype
Primary Support Category
Secondary Support Category
Assigned Builder
Classifications
Case Build Stage
CB Substage
Full18Digit
Winback
Reinstated
DNS Management
Coupon Code
Live Date
Accounts Receivable Info
Amount to Adjust
Approved By
Adjustment Required
AR Request Type
AR Request Subtype
Builder Status at Time of Request
Cancellation Effective Date
Cancelled After Video Shoot
CC Holder Name
CDRN ID
Chargeback Amount
Chargeback Reason
Chargeback Resolution Date
Client has New Provider?
Competitor
Contract Expiration Date
Contract Months
Contract Status
Date Cancellation Requested
Days Live
Days Past Due
Department Transferred
Direct Responsible Location
Direct Responsible Manager
Direct Responsible Source
Direct Responsible User
Invoice Number
Item
Miscellaneous Inquiry Type
Months Credited - Referral
Months Remaining on Contract
New Payment Amount
New Payment Date
Number of Active Units
Original Date of Chargeback
Other Billing Inquiry
Paid Through
Past Due Date
Payment Extension Requested
Prorate Amount
Prorate Amount Received
Prorate Requested
Reason
Reason subtype - Broad
Reason Subtype - Specific
Recurly Expiration Date
Referral Credit Amount
Referral Credit Requested
Refund Requested
Refund Amount Received
AR Resolution
Site Deactivation Date
Site Take Down JIRA Ticket
Specified Add-ons
Stripe URL
Total MRR
Implementation Information
Primary Cause
Root Cause
Revision - Pule Intake
Case Collaborator
Case Lead
Builder URL
Implementation Completed Date
Mopro Site
Builder URL V2
Date Revision Requested
Priority Revision
Last Revision Status Update
Date Revision Ready for Review
Date Revision Completed
Revision Request SLA
Revision Time to Completion
CT Information
CT NegativeResponse
CT PositiveResponse
CT Total
CT TotalResponse
Customer Thermometer Score
Word Verification
Attachment(s)
(Up to 20 MB)