Troubleshooting your CSV


Troubleshooting your CSV

Common errors

The following are common errors experienced during import:

Our maximum category depth is limited to 50. Your import file contains category /Category1/Category2/.../Category80, which has a depth of 80. Reduce the number of parent categories and try again.

You have too many categories. You need to reduce the category path.

‘Category name’ is too long (400 characters). The maximum length allowed is 255 characters.

Our category names are limited to 255 characters. Your import file contains a category name longer than 255 characters. Reduce the category name.

You have selected 10 columns in the import dialog, but the file contains only 8.

If you select 10 columns for import, each line in your file has to contain 10 values. Values may be empty (it depends on the column type), for example: sku0001;iPhone 3GS 16Gb;;;;;;;;;;;;;

Select the proper number of columns.

Unsupported image format (http://www.example.com/image.psd).

Mopro supports JPG, BMP, PNG, and GIF image file formats. Do not use unsupported image formats.

Image http://www.example.com/image.jpg is bigger than 4 MB.

We don’t support images bigger than 4 MB. Reduce the image file size.

'SKU' or 'Name' column has to contain value.

Every product line must contain at least one value: SKU or Name. We can’t create or update a product without this. Make sure each product line in the file contains a SKU and/or Name value.

'SKU' is too long. The maximum allowed length is 255 characters.

SKU numbers are limited to 255 characters. Your import file contains SKU numbers which are longer than 255 characters. Reduce the SKU number.

'Name' is too long (350 characters). The maximum allowed length is 255 characters.

Name values are limited to 255 characters. Your import file contains Name values which are longer than 255 characters. Reduce the Name value.

Incorrect 'price'/'weight'/ value.

The entry in the column has the wrong format. For example, the value may contain letters, but only numbers are supported. Use the supported data format for each column.

Malformed image URL htp://example.com/image.jpg.

The URL has the wrong format. For example:
Wrong protocol - htp://www.example.com/image.jpg
No protocol used - www.example.com/image.jpg
The supported URL format is: [protocol]://[server]/[file path]

Make sure URLs are formatted correctly.

Cannot upload image http://www.example.com/image.jpg.

We can’t upload the image from the server example.com due to server failures, timeouts, or other network problems.

Make sure your image files are accessible online for download.

We only support 1000 categories per store.

You can have a max of 1000 unique categories. This error means you tried to import more than 1000 unique categories. Reduce the number of categories in your import file.

 

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